Privacy Policy

Last updated 4th September 2018

At Thornleigh House we are committed to protecting and respecting your privacy. This policy, together with our terms and conditions, sets out how we will treat any personal data we collect from you.

We collect personal information from visitors to this web site through the use of online forms, over the telephone and from paper based or other forms of media communications. Visitors to the website can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the General Data Protection Regulations May 2018.

Your Permission

By using the Thornleigh House website and, where required, providing personal details in this way or in some other manner, you agree to the collection, use and retention of your personal or business information for our appropriate business purposes as in this Privacy Policy.

This includes information you provide when you register to use our site, place an advert on our site, participate in a forum or other social media functions on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, credit card information, personal description and photographs.

We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Should you wish, having given your consent, to withdraw at any time, you can do so by emailing or by writing to us at 1 Malpas Road Matlock DE4 3HT.


  1. Proper, legal handling of personal information and other data

We will handle all data correctly in relation to current legislation. We will ensure that the data held is correct; and will adhere to your rights.

  1. Legal uses and purposes of information

The only data we will collect will be what is needed to perform our services.

We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  1. Ensuring the quality of data and information

Appropriate provision will be made to make sure the data held about you is sufficient but not more than to perform the services requested. Provision will also be made to ensure data is up to date. When inaccuracies are found they shall be corrected and any out-of-date or uncorrected incorrect data shall be deleted.

Where information is no longer required, it shall be removed and deleted.

  1. Telling you about collecting information

When we collect data from you, we will identify ourselves and inform you of the purpose(s) for which we are collecting data. All information requested on will be gathered for the purposes of booking a holiday and associated activities.

  1. Special arrangements for sensitive information

We will not normally seek data on your racial or ethnic origins, political opinions, religious or other beliefs, trade-union membership, physical or mental health, sex life or criminal convictions, except when legal requirements state or require otherwise.

  1. The rights you have

At any time, you have the right to direct any marketing or dissemination of your information made by Agricola House except where legally required, cease.

Any information we hold about you have the right to see. Depending on the costs, a small charge could be incurred in this process.

  1. Information security

We will ensure appropriate measures to safeguard the information held from unauthorized access or improper use. Our database is stored in a secure, password protected location. Only users authorized by Agricola House have access to this data.  Steps have been taken to assure information security, on paper records, in computer systems, and any other storage media.

  1. Information sharing

Thornleigh House shall not reveal anything that you submit to us about you in a manner that connects you with the information, unless there is a special situation, or you overtly permit it. If we reveal any information it shall be when we genuinely believe the law expects us to do so.

Disclosure can happen when there is a legal need related to identify, to contact and act in cases where someone may be breaking Thornleigh House terms of service or in cases of interference or injury, intentional or otherwise with any rights or property, of Thornleigh House or those of other parties. Data may be disclosed where good faith leads Thornleigh House to believe that it must do so under the law and for the purposes we think necessary to improve service quality and services and products offered to customers.

  1. Changes and updates to Privacy Policies

These policies may change depending on legislation, circumstances or new aspects to the business including new technology and improvements. Most recent updates will be noted at the end of this policy. In the absence of a legal requirement to notify you of major or material changes, any alterations will apply when this policy is updated on line. We shall contact you by e-mail for consent where it is required by law or by a legally appropriate method.


Like many major websites, the Website may use “cookies” which store some information on computers accessing the Website. Cookies may be used by us for a variety of purposes. For example, we may use cookies to recognise a computer which has previously visited this Website and customise the Website according to previous preferences and site behaviour. Cookies may also be used to manage security and store information about the type of browser being used. With most Internet browsers, users can erase cookies from their computer’s hard drive, block all cookies, or receive a warning before a cookie is stored. However, some parts of this Website may not function fully for users that disallow cookies. Please read our Cookie Policy for details. Further information on deleting or controlling cookies is available at